Last updated: 23 October 2026
This policy explains how SIALTOWER handles dispatch, returns and replacements for wholesale orders. SIALTOWER is a catalogue website, not an online checkout. Wholesale orders are arranged directly with us through the inquiry form, WhatsApp or email, and are confirmed in writing before dispatch.
Overview
- Dispatch: confirmed wholesale orders are dispatched within 12 days.
- Claims: please report any problem with your order within 10 days.
- Resolution: eligible wholesale orders are covered by return and replacement, as described below.
Dispatch
Once your order, assortment and terms are confirmed in writing, we dispatch it within 12 days. Delivery time after dispatch depends on your destination and the shipping method, and shipping timelines and terms are provided in writing with your order confirmation.
Returns and replacements
Returns and replacements are available on wholesale orders. If there is a problem with the goods you received, you must tell us within 10 days.
How to make a claim
- Email info@sialtower.com or message us on WhatsApp (+92 300 1771886) within 10 days.
- Include your order details, the item and quantity affected, a clear description of the problem and photos where possible.
- We will review your claim and reply with the next step.
- We will confirm in writing whether the items will be replaced or returned, and how the return or replacement shipment will be arranged.
Claims reported after the 10-day period may not be accepted.
Contact us
For questions about dispatch, returns or replacements, please contact us:
Email: info@sialtower.com
Phone / WhatsApp: +92 300 1771886
Address: Badiana 51410, Sialkot, Punjab, Pakistan